If you encounter a problem installing or using FUNdaMENTAL, try these trouble-shooting techniques first:
Read everything pertaining to your problem in the manual, CD insert, and the online help.
Consult the help index for more references to the topic. Additional information might be found in a separate section.
If something used to work, determine what may have changed. Note any newly installed software or hardware, or settings you may have changed.
Create a new FUNdaMENTAL program. Try to reproduce your problem. If the problem is not present in this new program, compare the new program with your old program.
If you still need technical support, we'll be happy to answer all your questions via email. The more we know about your computer and the problem, the better we will be able to assist you. So before you email your request for technical assistance, please make a note of as many of the following things as possible:
1. Brief description of the problem, and the exact text of any error messages
2. The exact steps that led to the problem (This helps the support ` representative reproduce your problem.
3. Computer type, such as 386, 486 or Pentium, Quadra or PowerMac
4. Amount of memory installed (RAM)
5. Amount of free hard disk space
6. Screen resolution (e.g., 800 by 600)
7. Screen color depth (number of colors, e.g., 256 colors or 16-bit color)
8. Graphics card manufacturer, model name, and driver version number
9. Sound card manufacturer and model name
10. Operating System version numbers (DOS, Windows or Macintosh System)
11. External devices connected to the computer (e.g., printer or scanner)
Any of the above information can help us solve your problem more quickly.
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